At EnamelPinCustom, your satisfaction is our top priority. While we take great pride in the quality of our products and services, we understand that sometimes returns or exchanges may be necessary, and we’re here to make the process as easy and stress-free as possible.

Return Period

We accept returns within 30 days of your delivery date. If you need to return an item, simply reach out to us within this period, and we’ll guide you through the next steps, including providing the correct return address.

Item Condition

To be eligible for a return, items must be in original, unused condition. Unfortunately, we’re unable to accept returns on items that have been used or damaged.

Note: Before you sign for the package, please make sure to check if the appearance of the package is intact. If the package is damaged, please do not sign for it, and please contact us first so we can contact the shipping company for compensation.

Return Shipping

In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to a defective item or an error on our part, we will cover the return shipping costs. If we’ve made a mistake, we’ll be happy to remake your order and ship it to you at no additional cost.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status within 7 business days. If approved, your refund will be issued back to your original method of payment.

Exchanges

Need to exchange an item? No problem, just contact us, and we’ll be happy to assist with the exchange process and help you find the right solution.

Policy Updates

Please note that our return and exchange policy may be updated from time to time. We recommend reviewing this page periodically for the latest information.

Questions? We’re Here to Help

If you have any questions or concerns, don’t hesitate to reach out to our friendly support team at sales@enamelpincustom.com. We’re always happy to help!